Great Places - Housing Group CMS

Published by Martin Fletcher

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Great Places are a housing association based here in the UK. They provide and manage over 15,000 homes, mostly in the northwest. At the centre of this is their CRM (Customer relationship management) system called Axis, where Great Places internal admins teams control, manage and analyse customer interactions and data throughout the customer lifecycle. Their system had become old, outdated, in desperate need of a UX review and redesign. Deliverables/stages included: - INFORMATION ARCHITECTURE - WIREFRAMING AND PROTOTYPING - VISUAL DESIGN & UI TOOLKIT

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