Dealing with clients – it’s the one thing about being a freelancer that can turn into a nightmare. Most of the time your clients are a dream to work with – they’re excellent communicators, highly organised, and always pay their bills on time. However, once in a blue moon you’ll encounter the elusive, lesser spotted invoice avoider – aka the client that won’t pay up.
You’ve done the work, shipped it over and now you’re waiting patiently for your big, fat pay check to roll in. But the money doesn’t come. Some businesses think just because you’re a self-employed freelancer, you won’t put up a fight if they refuse to pay. Unfortunately this is an all-too-common situation for a lot of freelancers, so how do you avoid encountering it?
Vet your clients
Before you take on work from a new client, research their history. Find out who they’ve worked with and whether there were any problems. This’ll give you a good indication of whether they’re safe to work with. If you hear they frequently don’t pay, avoid like the plague.
Clients have cashflow problems too
If your money doesn’t come in immediately, don’t jump to the wrong conclusion just yet. Clients are running businesses too and have their own cash flow problems to deal with. If your payment is late, reach out and ask why, in a calm and professional manner.
If you do find yourself faced with a client who won’t pay, remember – you are in the right. If the client has taken your work and not paid the agreed fee, they are in the wrong. Be confident and don’t let them talk their way out of the situation with excuses, jargon or business-speak. Even if you don’t have a physical contract in place, a verbal one is usually all that’s needed.
Get a contract
Before you put pen to paper, draw up a contract. It doesn’t have to be a fancy, in-depth legal document, just a piece of paper that outlines the services you will provide for your client in return for an agreed fee. This gives you protection if they don’t pay.
Take a deposit
Get your client’s investment from the get-go by taking a deposit. Clients who are hesitant to pay a deposit upfront are often keeping their options open. They could be working with several freelancers (in a contest type scenario). Or, keeping themselves free to back out without paying if they don’t like the finished result. Itchy feet is not a reason to back out of a payment. If they have doubts, reassure them that you can meet all of their needs.
Agree on a project spec
Part of the contract writing process should be agreeing on just what will be completed for the fee that you’ve agreed. Any work that needs done outside of this spec is extra and should be billed accordingly. When a freelancer and client first embark on an exciting project, it can be all too easy to get swept up in the moment and not define exactly how much work needs to be done. The last thing you want is a series of ‘amends’ requests sent your way when you thought the project was done and dusted. “Just one last thing…” No!
After taking a deposit, you can get extra security by setting up milestone payments if the project is particularly big. These are further deposits taken when each phase of the project is completed.
Don’t do work on spec
If a client asks for work on spec before they decide to hire you for real, turn around and walk away. Asking for work on spec is a sign that they don’t value your talent and the investment you’ll put into a project. If you buy potato chips you don’t ask for a free bag first in case you don’t like them – why should it be any different for freelancers?
Don’t send over your final project
We’ve all worked with clients who pressurise you to send over the final project files as soon as you’re finished – i.e; before you’ve been paid. But, don’t give in to pressure. Make it clear from the outset that you won’t hand over any final work before payment has been received. Ok, so your client could legitimately be worried in this situation in case you take the money and run without sending them the work. But, at Twine we deal with this scenario by holding payment until the client has received their final files. Then we immediately release payment to the freelancer. We keep it simple and risk free. If they don’t pay, they don’t get the project.
Face the consequences
Hopefully, it won’t come to this. But, if you feel it’s entirely necessary you can set deadlines and consequences for late payments. For example, state a clear deadline for payment and add interest to your fee for each day/week/month they don’t oat. Withhold the rights to the work until payment is received. Add an ultimate deadline which, if passed, means the client will not receive any work at all. Bear in mind these are harsh terms of employment, but if you feel the risk is worth taking then go for it. And anyway – are clients who don’t pay really clients you want?
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