What to Say in a Phone Call With a Freelancer

If you want to make your project a success, you need to actually talk to your freelancer. A phone call – whether it’s by Skype or good old-fashioned landline – is a great way to discuss your project if you can’t meet in person. But what are the bases you need to cover in a call? Keep reading to find out questions you should ask to make sure they know the ins and outs of the brief, and to set up the best working relationship possible.

How can I help you do the best possible job on this project?

This question is a great one as it’s open-ended and allows your freelancer to decide how they want the working relationship to be – for example, how often they want to communicate and what feedback they’ll need as they work on the project. They can also let you know if they need any specific materials to really make the project shine – for example, a more comprehensive document on your brand if they’re designing a logo or similar. You’re also putting yourself in a good light as a client, by showing that rather than leaving them high and dry, you’re invested and willing to provide support.

Is there anything in the brief you need me to clarify or explain?

This one’s crucial. The last thing you want is for the freelancer to massively misinterpret your brief, so now’s the time to check that they’re crystal clear on everything. If you’re worried about a certain element, get them to explain it back to you so you can correct any glaring errors before they become a problem. Tell them they’re welcome to call back if something becomes confusing later on.

Image of woman taking a phone call.

Are you clear on who you’re reporting to on this project?

Your freelancer reporting to the wrong person can actually be a total nightmare, especially in bigger companies. The last thing you want is them being given the wrong information, or for their project to get lost. Make it clear who is overseeing the project and who they should call with any issues.

Are you happy using *insert payment method*?

Setting up the terms of payment before they start working is recommended, so there’s no confusion later on. You can make sure the payment method works for them. This also had the added benefit of reassuring your freelancer that you do intend to pay!




Becca is the Marketing Executive at Twine. She loves literature, music, film and make-up. She spends a lot of time complaining about the mismatched angles of her winged eyeliner and stalking drag queens on Instagram. Otherwise, she’s helping Joe by writing blog posts and keeping Twine’s social media running.