I'm a User Experience Designer with 10+ years of experience in customer & product support, and customer success in both corporate and start-ups, with empathy for customers and users. I have experience working across different industries; education, insurance, and telecommunications. Naturally inquisitive & coming from an academic research background, I use my research skills to find out what makes people and organisations tick; asking questions, and applying human-centred design principles to design better experiences and solutions for the user and customer, while aligning with business strategy. --- **Employment and project experience** **UX Designer** Vodafone _May 2022 - present_ **UX Assistant** Go Disco _January 2021 - August 2021_ **UX Research / Digital Platform Specialist** AA Insurance _March 2017 - December 2020_…I'm a User Experience Designer with 10+ years of experience in customer & product support, and customer success in both corporate and start-ups, with empathy for customers and users. I have experience working across different industries; education, insurance, and telecommunications. Naturally inquisitive & coming from an academic research background, I use my research skills to find out what makes people and organisations tick; asking questions, and applying human-centred design principles to design better experiences and solutions for the user and customer, while aligning with business strategy. --- **Employment and project experience** **UX Designer** Vodafone _May 2022 - present_ **UX Assistant** Go Disco _January 2021 - August 2021_ **UX Research / Digital Platform Specialist** AA Insurance _March 2017 - December 2020_WWWW…