Your privacy is really important to us. If you have any questions do not hesitate to contact us.
Twine collects certain information from and about its users four ways: directly from web pages, our mobile applications, the user, and cookies.
When you visit the Service, we may track information to administer the Service and analyze its usage. Examples of information we may track include:
Visitors to the Service can register for an account which will require an e-mail address and password. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including, but not limited to:
In your Settings on the Service you can control the information you share with other third party networks and applications. As well as selecting those of your social networks you wish to share to, you can also control access to other services and applications to which you have connected your Twine account.
If you register to Twine using your Facebook, Twitter or Google account, your Twine account and your Facebook, Twitter or Google+ account respectively will be connected automatically which will transfer some personal information to Twine. Information regarding the content that you create, view, watch, listen, comment on, or like on Twine, will be shared with the connected Facebook, Twitter or Google+ account. Content that you share with Facebook will appear on your timeline and in your Facebook friends’ newsfeeds. Content you share with Google will be seen by the people from your Google+ circles when they visit your Google+ profile, make relevant Google searches, on Google-served ads, and the services selected in your Google account settings. If you do not want this information shared with Facebook, Twitter or Google, please change your settings in your Settings.
You can request to have your user account deleted but we may privately store some of your information. If you wish for your information to be permanently deleted, you can contact us and we will review it on a case-by-case basis.
When you register to make a purchase we will request some personal information including your real name, address, email, and payment information. If you choose to sell your content through the Service we may request more personal information for security and to prevent copyright infringement (for more information read our Terms and Conditions).
Card payment information you provide to Twine for purchases is securely stored on a third party service, Global Payments. The Service and Global Payments are fully PCI compliant to ensure your card details are secure. If you sell your content through Twine, we will encrypt your payment details and securely store them.
We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by viewing your Settings in the Service.
The General Data Protection Regulation (GDPR) gives you the right to access the information we hold about you. Your right of access can be exercised in accordance with this regulation. If you wish to exercise this right, please contact us.
Updated: 1st May 2018