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Privacy Policy

Your privacy is really important to us. If you have any questions do not hesitate to contact us.

This Privacy Policy explains how Twine Ltd ("Twine") collect, store, use and disclose your personal information when you use any part of the entire contents of this website and to any associated services owned or operated by us, including our iOS mobile application (the "Service").

For your convenience, information relating to our use of cookies and similar technologies is set out in a separate Cookies Policy. The Cookies Policy forms part of this Privacy Policy, and whenever we refer to the Privacy Policy, we are referring to the Privacy Policy and the Cookies Policy.

1. Acknowledgement and acceptance of terms.

Twine is committed to protecting your privacy. This Privacy Policy sets forth our current privacy practices with regard to the information we collect when you or your computer interact with the Service. By accessing the Service, you acknowledge and fully understand Twine's Privacy Policy and freely consent to the information collection and use practices described in this Privacy Policy.

2. Information we collect and how we use it.

Twine collects certain information from and about its users four ways: directly from web pages, our mobile applications, the user, and cookies.

a. Analytical information.

When you visit the Service, we may track information to administer the Service and analyze its usage. Examples of information we may track include:

  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Web page you linked to our site from.
  • Pages you viewed on the site.
b. Use of cookies.

In common with most websites, we use cookies and other standard Internet technologies to help us improve the Service we provide. We have included information about our use of cookies and similar technology in a separate Cookies Policy that forms part of this Privacy Policy. The Cookies Policy also includes information about how you can block or disable third party cookies, and how to opt out of other technologies.

We have done our best to provide you with as much information as possible about our use of cookies and similar technology. If you choose to use the Service without blocking or disabling these cookies or opting out of other technologies as described in the Cookies Policy, you will indicate your consent to our use of these technologies and to our use (in accordance with this Privacy Policy and our Cookies Policy) of any personal information that we collect using these technologies.

c. Personal information.

Visitors to the Service can register for an account which will require an e-mail address and password. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including, but not limited to:

  • To fulfill your service requests for the Service,
  • To protect ourselves from liability,
  • To respond to legal process or comply with law, or
  • In connection with a merger, acquisition, or liquidation of the company.

In your Settings on the Service you can control the information you share with other third party networks and applications. As well as selecting those of your social networks you wish to share to, you can also control access to other services and applications to which you have connected your Twine account.

If you register to Twine using your Facebook, Twitter or Google+ account, your Twine account and your Facebook, Twitter or Google+ account respectively will be connected automatically which will transfer some personal information to Twine. Information regarding the content that you create, view, watch, listen, comment on, or like on Twine, will be shared with the connected Facebook, Twitter or Google+ account. Content that you share with Facebook will appear on your timeline and in your Facebook friends’ newsfeeds. Content you share with Google will be seen by the people from your Google+ circles when they visit your Google+ profile, make relevant Google searches, on Google-served ads, and the services selected in your Google account settings. If you do not want this information shared with Facebook, Twitter or Google, please change your settings in your Settings.

You can request to have your user account deleted but we may privately store some of your information. If you wish for your information to be permanently deleted, you can contact us and we will review it on a case-by-case basis.

d. Payment information.

When you register to make a purchase we will request some personal information including your real name, address, email, and payment information. If you choose to sell your content through the Service we may request more personal information for security and to prevent copyright infringement (for more information read our Terms and Conditions).

Card payment information you provide to Twine for purchases is securely stored on a third party service, Global Payments. The Service and Global Payments are fully PCI compliant to ensure your card details are secure. If you sell your content through Twine, we will encrypt your payment details and securely store them.

3. Accessing web account information.

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by viewing your Settings in the Service.

The Data Protection Act 1998 gives you the right to access the information we hold about you. Your right of access can be exercised in accordance with that Act. Any access request will be subject to a fee of £10 to meet our administration costs. If you wish to exercise this right, please contact us.

4. Participating third party policies.

Related services and offerings with links from this website, including vendor sites, have their own privacy policy that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Twine's services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.


Twine allows you to sign up and log in using your Facebook account. This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.


You can register to Twine using your Twitter account. This information is collected by Twitter and is provided to us under the terms of Twitter's privacy policy


You can register to Twine using your Google+ account. This information is collected by Google and is provided to us under the terms of Google's privacy policy

5. Changes to this policy.

Twine Ltd has the discretion to occasionally update this Privacy Policy. When we do, we will also revise the 'updated' date at the bottom of this Privacy Policy page. We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Service constitutes your agreement to this Privacy Policy and any updates.

6. Contacting us.

If you have questions regarding our Privacy Policy, its implementation, failure to adhere to this Privacy Policy and/or our general practices, please contact us here. We will use our best efforts to promptly respond and resolve any problems or questions.

Updated: 19th October 2015