Harris Teeter: Floral Designer (PT)

Designer is needed in Charlotte, United States.

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Client: Harris Teeter

Location: Charlotte, United States

Contract: Part Time

SUMMARY

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs and exceeding their expectations. This requires a defined level of product knowledge, floral care and handling skills, sales ability, customer relations skills, and cooperation with fellow associates to create An Incredible Place To Work and Shop. Designs and fashions live, cut, dried, and artificial floral and foliar arrangements for events such as holidays, anniversaries, weddings, parties, and funerals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned.

• CUSTOMER SERVICE
• Initiate interaction with customers on the sales floor. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests.
• Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.
• Follow through on customer requests.
• If you cannot say “yes” to a customer’s request, bring in department management or the manager-on-duty.
• Never turn down business.
• Make eye contact with and smile at every customer.
• Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for.
• Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.
• Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.
• Confers with client regarding price and type of arrangement desired.
• Plans arrangement according to client’s requirements and costs or selects appropriate standard design pattern.
• Selects flora and foliage necessary for arrangement.
• Trims material and arranges bouquets, sprays, wreaths, dish gardens, terrariums, and other items.
• Decorates buildings, halls, churches, or other facilities where events are planned.
• Packs and wraps completed arrangements.
• Estimates costs and prices arrangements. Conducts classes or demonstrations.
• Unload product from truck and place in coolers according to Receiving and Rotation standards; load salvage on truck as required. Remove products from storage.
• Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer’s specification.
• Operate wrapping station and scales.
• Weight, price, date, wrap, and package products according to standards.
• Sell Only Fresh Products. Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Comply with the Food Safety policy (RO-37).
• Ensure that all floral products are properly refrigerated.
• Check temperatures of product, cases, and