Morgan Hunt: Senior Service Designer (6M)

Designer is needed in Glasgow, United Kingdom.

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Client: Morgan Hunt

Location: Glasgow or Edinburgh, UK

Contract: Contractor, 6 Months

Job Opportunity

We have a current opportunity for a Senior Service Designer on a 6 month contract with a well established public sector organisation. The position can be based in either Glasgow or Edinburgh. An experienced Senior Service Designer is required to support the continued delivery of services across Registers of Scotland (RoS).

Role Responsibilities

• To map end to end services in line with user needs and business requirements.
• Redesign services and/or embed new services focussing on ‘What matters to the user’.
• Share understanding of approach to service design and maturity and how this supports the Scottish Government approach (Scottish approach to service design and digital service standards).
• Help to embed Service design thinking into the service area and provide the skills to continue them into customer facing domain and wider business.
• Engage in any stage of the service lifecycle.
• Support the Service Design community of practice (CoP) with other internal and external colleagues.

Role Requirements

• Able to listen to the needs of the technical and business stakeholders and interpret between them.
• Able to manage stakeholders’ expectations and be flexible.
• Capable of proactive and reactive communication.
• Facilitates difficult discussions within the team or with diverse senior stakeholders.
• Works with higher impact or more complex risks.
• Builds consensus between services or independent stakeholders.
• Leads others to make good design decisions mentoring others, through pairing and role modelling.
• Shares best practice.

Role Details

• 6 month contract

• Glasgow or Edinburgh based

• Hybrid Working (2-3 days a week in the office)

• £475-£550 per day

• Outside IR35