Social Security Scotland - Senior Content Designer - ID2024-8058

Designer is needed in Glasgow, United Kingdom.

Client: Social Security Scotland

Location: Glasgow, United Kingdom

Contract: Full Time, Other, Part Time

About the Job:

Are you an experienced content designer looking to make a significant impact in the public sector? Join our talented User Centred Design team at Social Security Scotland, where you’ll play a pivotal role in shaping the end-to-end journey of services to empower users and drive policy delivery. As a Senior Content Designer, you’ll lead the way in developing content strategies, mentoring teams, and collaborating with stakeholders to ensure user-centric solutions. If you’re passionate about creating accessible, high-quality content and thrive in a collaborative, multi-disciplinary environment, we want to hear from you.

Job Description:

• Creating and iterating content for end-to-end services to simplify complex language and processes, while guiding others as needed.
• Implementing appropriate content styles and standards independently.
• Identifying, analysing, managing, and monitoring relationships with stakeholders, using evidence to explain decisions and balancing competing priorities.
• Leading the design and implementation of content strategies, ensuring alignment with business requirements.
• Collaborating with user researchers to understand user needs based on evidence and proposing design approaches or services to meet these needs.
• Providing recommendations on the best content design tools and methods to use.
• Utilising content management systems, content patterns, and prototypes effectively.
• Planning and developing content for required business areas and contributing to the agency’s content strategy.
• Reviewing content against digital standards and guidelines and participating in user research activities.
• Building collaborative relationships within the broader Social Security content community and contributing to the Scottish Government Digital, Data and Technology community.

Person Specification:

1. Extensive experience of writing for the web, with proven ability of planning and creating accessible user-centred content
2. Proven experience in using data and user feedback to define and refine content
3. Proven experience of managing relationships with stakeholders
4. Experience in working with content management systems

Requirements:

• Location: Dundee, Glasgow
• Salary: £44,557 - £53,351
• Job grade: Senior Executive Officer B3
• Contract type: Permanent
• Type of role: Other
• Working pattern: Flexible working, Full-time, Job share, Part-time

Benefits:

• Annual Leave - 25 days annual leave, increasing to 30 days after four full years of service. 11.5 public and privilege days of leave every year. Flexi-time available.
• A Civil Service Pension
• Healthy work-life balance - Full-time, part-time, term-time, and job shares available. Flexible working encouraged.
• Discounts - Retail, travel, and lifestyle discounts through a benefit scheme.
• Personal support - Employee Assistance Programme provides confidential, independent information and guidance 24/7.
• Volunteering special leave - Up to six days paid special leave a year for volunteering.
• Great locations - Modern offices in the heart of Dundee and Glasgow designed with staff in mind.

Other Information:

• DDaT Pay Supplement: £5,000 after a 3 months DDaT competency qualifying period. Temporary payment to address recruitment and retention issues.
• Selection process details: Sift & Interview dates to be confirmed. Apply by submitting an application form on the advertiser’s site.

Further Information:

• Security: Criminal record check and baseline personnel security standard required.
• Nationality requirements: Job open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU, Switzerland, Norway, Iceland, Liechtenstein with settled or pre-settled status, individuals with limited or indefinite leave to remain, and Turkish nationals with the right to work in the Civil Service.
• Working for the Civil Service: Standards of behavior and open competition. Diversity and equal opportunity initiatives.