Arriva Rail London Ltd - UX/UI Designer 12 months FTC London, United Kingdom

UX Designer is needed in London, United Kingdom.

Client: Arriva Rail London Ltd

Location: London, UK

Contract: Full Time

Job Description

The primary purpose of this role is to maintain and create the design of the digital user experience and user interface for ACE (Arriva Customer Engine), the digital retail platform within Arriva UK Trains. This position plays a crucial role in delivering a digital experience focused on customer usability and efficiency. The role involves setting UX and UI design standards, managing design changes on the ACE platform, collaborating with various teams, conducting customer research, and ensuring designs meet accessibility standards.

Requirements

• Commercial experience in a User Experience designer or similar role
• Experience working on complex desktop, mobile, and app applications
• Ability to conduct usability tests remotely and in-person
• Strong attention to detail in design and presentation
• Must be able to multitask, think analytically, and problem-solve
• Organized, detail-oriented, and responsible in work approach
• Good communication and organizational skills
• Knowledge of public transport markets is a plus

Benefits

• Free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central, and NEXUS for all active staff and their eligible partners/dependents
• Defined Benefit Pension Plan
• Access to online benefits and discounts through Arriva Village
• Cycle to Work Scheme
• Employee Assistance Plan
• Health Shield cash plan for affordable healthcare
• Eye Care benefits
• 25 days of annual leave plus statutory holidays
• Flexible working support

About Us

Arriva is a major passenger transport partner providing high-quality transport services across the UK and Europe. With a diversified portfolio of passenger transport services, Arriva is dedicated to unlocking potential and enhancing success through diversity and inclusion.

Additional Information

• The role is a 12-month Fixed Term Contract based in Holborn, London
• The position involves hybrid working between home and office
• Travel to other Arriva office locations nationally may be required occasionally