Lead Service Designer - Freelance in London, UK

We’re looking for a lead service designer to join our team. Someone with a minimum of 5 years Service Design experience who has strong consultative skills as well as leading service design ability. Must have had experience leading the successful design and implementation of highly complex web experiences. The candidate needs to be able to demonstrate how they have married the often conflicting worlds of customer desirability, commercial viability and delivery feasibility. Strong B2B experience required.

This is a Twine Enterprise project. You need to be a Twine Pro to pitch. Click here to learn more.

The project is an exciting, high profile, complex B2B web build involving multiple stakeholders. The role will involve defining the project plan, leading the process, managing the client experience, running client sessions to gather requirements and drive alignment and designing the end to end journey of a new B2B digital interface. It will involve understanding how to incorporate existing digital services and supporting operations into a new end to end digital customer experience. The Lead Service Designer will need to work closely with the UX Lead to design the end to end journey and identity and run design tests to validate with customers.

Must be proficient in the use of all industry standard programs, languages and tools needed to do the role.

Are you looking to pay or is this a collaboration?
Pay to hire someone

Is this ongoing work or a one off job?
Ongoing work

How would you prefer to pay?
Day rate

What’s your day rate budget range? (USD)
$250-350 (Industry average)

Do you have an estimate of the job or project length?
A few months

Are you a company or individual hiring?
Company

Do you have internal sign off on the hire?
Yes

Do you need to hire for a specific city, country or place?
Yes, they need to be at a location (give location in job title)

When do you want to have the freelancer secured by?
2-3 weeks

What is most important for this job?
Quality

Twine can guarantee 3 relevant freelancers for an upfront fee of $650/£500. Would you like to know more?
No

How many freelancers do you want to contact you?
4-5

Do you have a job specification or creative brief?
Yes (please enter this in the description)

Does the freelancer need insurance?
Don’t mind

Where did you find Twine?
You contacted me