Localization Project Manager in London, UK

Recently, LanguageWire acquired Xplanation, thereby becoming one of Europe’s leading providers within the industry. It is the ambition to develop LanguageWire into a ‘Powerhouse’ within content services.

We are now looking for a Localization Project Manager to cover a 1-year maternity break in our London office with the possibility of extension. The suitable candidate will take ownership of a dedicated customer portfolio ensuring project delivery, customer onboarding and customer satisfaction.

The position
As a Localization Project Manager in LanguageWire, you onboard new customers and develop your customer relationships to create maximum value for the customer. You will be working closely with our Sales Team in delivering best in class service to our customers, and you will actively participate in driving and developing our customer relationships – as well as supporting the acquisition of new customers.

You work and think of yourself as a consultant ensuring professionalism and effectiveness in our customers’ projects giving them advice on optimal workflows and other relevant areas regarding optimal handling of their content. You work in our collaboration platform where you are in contact with our customers as well as our external network of Experts and internal colleagues. You will take over a strong portfolio of customers from day one.

Your responsibilities

• Be the main contact for your own portfolio together with the designated Account Manager
• Planning and preparing projects with clients and experts (freelance translators, copywriters, SEO-experts etc.)
• Conduct project control in our platform
• Advise clients on how to streamline content workflows promoting LanguageWire products and services
• Participate and demonstrate the LanguageWire platform in customer meetings and conduct training sessions
• Onboarding of new customers by providing the required solutions and workflows that best suit their needs
• Deliver in line with company KPI’s for Project Management, with a high focus on automation, efficiencies, quality and added emphasis on schedules and deadlines

Your competencies and experience

• You have experience within the service industry, preferably the translation industry
• You demonstrate good knowledge of the content localization process and latest technology
• You are qualified to BA level in a relevant field (languages, communication, technology, etc.)
• You have the ability to manage large accounts/projects of various sizes and complexities
• You are comfortable engaging and collaborating with enterprise stakeholders
• You have flair for IT, CAT Tools, and particularly an in-depth experience in tools relevant to the translation and localization process
• You have fluent verbal and written English skills. Knowledge of one or more additional modern language is also a plus

The position requires an individual with the ability to build deep client relationships. You are service-minded, and you naturally become our clients trusted advisor. You work structured and you never miss a deadline, even if the pressure is high. You possess business acumen, have a commercial approach to problem solving, and you see the value in providing excellent service to your clients.

We offer
You’ll work in an ambitious company that’s out to change how brands create multilingual content. We want a world where communication is frictionless, no matter what language a person speaks. We achieve this through our platform concept which connects our customers with a global network of language experts. What we do best is to make working with multilingual content seamless, through cutting-edge technology and expert support.

Technology is a big part of what keeps LanguageWire ahead of the competition, but we never forget it’s a business built and powered by people. We ensure that our entire team is happy in what they do, and everyone has the tools they need to achieve. Because at the end of the day, that’s why our customers love to work with us – they enjoy working with a team of enthusiastic people!

Application
If you have specific questions about the position, please contact Head of Project Management UK, Sahar Salama. The application deadline is May 31st, and we expect you to start as soon as possible. We will be conducting interviews on an ongoing basis, so please submit your application and CV sooner rather than later!

Are you looking to pay or is this a collaboration?
Pay to hire someone

Is this ongoing work or a one off job?
Ongoing work

How would you prefer to pay?
Day rate

What’s your day rate budget range? (USD)
$250-350 (Industry average)

Do you have an estimate of the job or project length?
A few months

Are you a company or individual hiring?
Company

Do you have internal sign off on the hire?
Yes

Do you need to hire for a specific city, country or place?
Yes, they need to be at a location (give location in job title)

When do you want to have the freelancer secured by?
2-3 weeks

What is most important for this job?
Quality

Twine can guarantee 3 relevant freelancers for an upfront fee of $650/£500. Would you like to know more?
No

How many freelancers do you want to contact you?
4-5

Do you have a job specification or creative brief?
Yes (please enter this in the description)

Does the freelancer need insurance?
Yes

Where did you find Twine?
You contacted me